Privacy Policy

Last updated: October 2026

This Privacy Policy explains how Vortexus Cloud ("Vortexus Cloud", "we", "us" or "our") collects, uses, discloses and protects personal information when you visit https://vortexus.com.br, create an account, purchase hosting or related services, contact support, or otherwise interact with our platform (collectively, the "Services").

We provide web hosting, virtual private servers, domain registration, email services, website builders, backup solutions, managed infrastructure and related technical services to businesses, developers, agencies and individuals worldwide. Because we process account, billing and technical data on behalf of customers, this policy describes both our role as a data controller for our own business operations and, where applicable, our role as a data processor for content hosted on customer servers.

1. Who we are

Vortexus Cloud operates cloud and hosting infrastructure designed for production workloads, development environments, reseller programmes and managed services. Our registered business details, supervisory contact and data protection enquiries can be directed to [email protected].

If you are located in the European Economic Area, United Kingdom or Switzerland, Vortexus Cloud acts as the data controller for personal information collected through our website, billing portal, affiliate programme and direct customer relationship. For personal data stored on servers you control through our Services, you are typically the data controller and Vortexus Cloud processes that data under your instructions, subject to our Terms of Service and applicable law.

2. Information we collect

2.1 Information you provide directly

We collect information that you voluntarily submit when registering, ordering, configuring services or communicating with us, including:

  • Identity and contact details such as full name, company name, postal address, country, phone number and email address
  • Account credentials, security questions, two-factor authentication settings and support PINs
  • Billing information including payment card tokens, billing address, tax identifiers, VAT numbers and purchase history
  • Domain registration data required by ICANN and registry operators, including WHOIS contact fields
  • Support tickets, live chat transcripts, phone recordings where permitted, and files you attach to requests
  • Marketing preferences, survey responses, referral programme participation and event registrations
  • Identity verification documents when required for fraud prevention, abuse investigation or high-risk services

2.2 Information collected automatically

When you use our website, client area, API or control panels, we automatically collect technical and usage information, including:

  • IP address, browser type, operating system, device identifiers and language settings
  • Pages viewed, referral URLs, session duration, click paths and conversion events
  • Authentication logs, failed login attempts, password reset activity and session tokens
  • Server, network and platform logs such as HTTP requests, firewall events, resource utilisation and error reports
  • Cookie identifiers, local storage values and similar technologies described in our Cookie Policy

2.3 Information from third parties

We may receive information from payment processors, fraud screening providers, domain registries, affiliate partners, advertising platforms, identity verification vendors, datacentre operators and publicly available sources. This may include payment authorisation results, chargeback notices, sanctions screening outcomes, business registry data and abuse complaints forwarded by network operators.

3. How we use personal information

We use personal information for legitimate business purposes, including:

  • Creating and administering customer accounts, provisioning services and delivering contracted infrastructure
  • Processing payments, issuing invoices, managing renewals, calculating taxes and handling refunds where applicable
  • Providing technical support, incident response, migration assistance and account security notifications
  • Monitoring platform health, capacity planning, performance optimisation and service reliability
  • Detecting, investigating and preventing fraud, abuse, spam, malware distribution, copyright infringement and Terms of Service violations
  • Complying with legal obligations, court orders, law enforcement requests and industry regulations
  • Improving our products, conducting analytics, developing new features and measuring marketing effectiveness
  • Sending service announcements, maintenance notices, billing reminders and, where permitted, promotional communications

Where required by law, we rely on one or more legal bases such as contract performance, legitimate interests, legal obligation or consent.

4. Hosting-specific processing

Because Vortexus Cloud provides infrastructure services, certain processing activities are inherent to hosting operations:

  • Server and network logs: We retain connection metadata, access logs and security telemetry to protect our network and customers. Log retention periods vary by product and jurisdiction but are limited to operational necessity.
  • Backups: If you enable backups, snapshot or disaster recovery features, we store copies of hosted content in designated systems. You are responsible for the lawfulness of data stored in backups.
  • Email delivery: For email hosting and transactional mail, we process message metadata and content as needed to route, filter, queue and deliver messages.
  • Malware and abuse scanning: We may scan hosted content, outbound traffic or email streams using automated tools to identify compromised accounts, phishing, bulk spam or illegal material.
  • Suspension and preservation: Where abuse, non-payment or legal process requires it, we may restrict access and preserve relevant data for investigation or disclosure.

5. How we share information

We do not sell personal information. We may share information with:

  • Infrastructure providers: Datacentre operators, network carriers, hardware vendors, DDoS mitigation providers and cloud platform partners
  • Payment and billing partners: Card processors, PayPal, bank transfer intermediaries, tax calculation services and accounting platforms
  • Domain and certificate authorities: Registries, registrars, WHOIS services and SSL certificate issuers
  • Support and communications tools: Ticketing systems, live chat vendors, email delivery providers and customer satisfaction survey platforms
  • Security and fraud vendors: Identity verification, bot detection, sanctions screening and threat intelligence services
  • Professional advisers: Lawyers, auditors, insurers and consultants under confidentiality obligations
  • Corporate transactions: Successors in the event of merger, acquisition, restructuring or asset sale
  • Legal and safety disclosures: Authorities, courts or parties when required by law or necessary to protect rights, safety and platform integrity

We require service providers to process personal information only according to our instructions and appropriate safeguards, including data processing agreements where required.

6. International transfers

Vortexus Cloud may process and store information in countries other than your own, including locations where our datacentres, support teams or subprocessors operate. When transferring personal data internationally, we implement appropriate safeguards such as Standard Contractual Clauses, adequacy decisions, binding corporate rules or other mechanisms recognised by applicable law.

7. Data retention

We retain personal information only as long as necessary for the purposes described in this policy, unless a longer period is required or permitted by law. Typical retention practices include:

  • Active account data retained for the life of the account and a reasonable period thereafter
  • Billing and tax records retained as required by commercial and tax regulations, often up to seven years
  • Support tickets and abuse investigations retained according to operational and legal needs
  • Server logs rotated on a scheduled basis unless preserved for security incidents
  • Marketing data retained until you unsubscribe or object, subject to suppression list requirements

You may request deletion where applicable law grants that right, although we may retain certain information to comply with legal obligations, resolve disputes or enforce agreements.

8. Security measures

We implement administrative, technical and organisational measures designed to protect personal information, including access controls, encryption in transit, network segmentation, vulnerability management, employee training, vendor review and incident response procedures. No method of transmission or storage is completely secure; you are responsible for maintaining strong passwords, enabling multi-factor authentication and securing applications you deploy on our infrastructure.

9. Your rights and choices

Depending on your location, you may have rights to access, correct, delete, restrict, object to or port your personal information, and to withdraw consent where processing is consent-based. You may also lodge a complaint with a supervisory authority. To exercise rights, contact [email protected]. We may need to verify your identity before fulfilling requests.

You can manage marketing emails through unsubscribe links or account settings. Service-critical communications related to billing, security or maintenance may still be sent even if you opt out of marketing.

10. Children's privacy

Our Services are not directed to children under 16, and we do not knowingly collect personal information from children. If you believe a child has provided us information, contact us so we can take appropriate action.

11. Third-party websites and customer content

Our Services may link to third-party websites, plugins or applications not controlled by Vortexus Cloud. This policy does not apply to those services. Content, databases and applications hosted by customers on Vortexus Cloud infrastructure are controlled by the customer, who is responsible for posting appropriate privacy notices and obtaining necessary consents from end users.

12. Changes to this policy

We may update this Privacy Policy from time to time. Material changes will be posted on this page with a revised "Last updated" date and, where appropriate, notified through the client area or email. Continued use of the Services after changes become effective constitutes acceptance of the updated policy.

13. Contact us

For privacy questions, data subject requests or security concerns, contact:

Vortexus Cloud
Email: [email protected]
Website: vortexus.com.br