Terms of Service

Last updated: October 2026

These Terms of Service ("Terms") govern access to and use of the websites, client portal, APIs, control panels and infrastructure services offered by Vortexus Cloud ("Vortexus Cloud", "we", "us" or "our") at https://vortexus.com.br. By creating an account, placing an order or using any Service, you agree to these Terms and to our Privacy Policy and Cookie Policy.

If you are entering into these Terms on behalf of a company or organisation, you represent that you have authority to bind that entity. In that case, "you" and "your" refer to the entity.

1. Services covered

Vortexus Cloud provides hosting and infrastructure services that may include, depending on your plan:

  • Shared, reseller, WordPress and application hosting
  • Virtual private servers, cloud instances and dedicated servers
  • Domain registration, transfers, DNS management and related registry services
  • Business and transactional email, spam filtering and mailing infrastructure
  • SSL certificates, backups, snapshots, CDN integrations and security add-ons
  • Managed services, migrations, monitoring and premium support tiers
  • Marketplace integrations, one-click installers and third-party software licensing where offered

Specific features, resource limits, datacentre locations and support scope are described in the applicable product description, order form or service level agreement ("SLA") at the time of purchase. We may modify, suspend or discontinue features with reasonable notice where practicable.

2. Account registration and security

You must provide accurate, current and complete registration information and keep it updated. You are responsible for all activity under your account, including actions taken by sub-users, contractors or anyone using your credentials. You must:

  • Maintain the confidentiality of passwords, API keys, SSH keys and recovery codes
  • Enable multi-factor authentication where available
  • Notify us immediately of unauthorised access or suspected compromise
  • Ensure contact details remain valid so we can send billing and security notices

We may refuse registration, suspend accounts or require additional verification if we detect fraud risk, inaccurate information or prior Terms violations.

3. Acceptable use policy

You agree to use the Services lawfully and in a manner that does not harm Vortexus Cloud, other customers or the public internet. Prohibited activities include, without limitation:

  • Distributing malware, ransomware, phishing pages, exploit kits or unauthorised penetration tools
  • Sending unsolicited bulk email, SMS or messaging campaigns in violation of anti-spam laws
  • Hosting or distributing content that infringes intellectual property, privacy or publicity rights
  • Publishing illegal content, including child sexual abuse material, terrorism promotion or sanctioned-party activity
  • Attempting to gain unauthorised access to systems, accounts or networks
  • Launching denial-of-service attacks or participating in botnet activity
  • Mining cryptocurrency on resources not explicitly designated for that purpose
  • Reselling Services in breach of your plan terms or without required accreditation
  • Operating high-risk financial schemes, deceptive marketing funnels or illegal gambling where prohibited
  • Using excessive resources in a way that degrades platform stability for other customers

We may investigate complaints from registries, ISPs, law enforcement and rights holders. We reserve the right to remove content, filter traffic, throttle workloads, suspend services or terminate accounts without refund where abuse is confirmed or reasonably suspected.

4. Customer content and responsibility

You retain ownership of content, code, databases and media you upload or generate on the Services ("Customer Content"). You grant Vortexus Cloud a limited licence to host, copy, transmit, back up and display Customer Content solely to provide the Services, comply with law and enforce these Terms.

You are solely responsible for Customer Content, website compliance, data protection notices, consent collection, PCI obligations for payment pages you operate, and licensing of third-party software you install. Vortexus Cloud does not routinely monitor Customer Content but may do so for security, support or legal compliance.

5. Resource usage and fair use

Each plan includes defined limits for storage, bandwidth, CPU, memory, inode counts, email throughput, database size, cron frequency and concurrent processes. "Unlimited" or "unmetered" offerings are subject to fair use policies designed for typical website and application workloads, not bulk storage, file distribution mirrors or continuous high-load computing unless explicitly permitted.

We may notify you to upgrade, optimise or reduce usage. Failure to comply may result in throttling, overage charges where published, or suspension to protect platform stability.

6. Billing, renewals and payment

Prices are shown exclusive or inclusive of taxes as stated at checkout. You authorise us and our payment partners to charge the payment method on file for initial orders, renewals, add-ons, overages, domain redemptions and chargeback fees where applicable.

  • Billing cycles: Services may be billed monthly, annually or on other published intervals and renew automatically unless cancelled before the renewal date.
  • Failed payments: If payment fails, we may retry charges, restrict provisioning, suspend services after notice and delete data according to our retention schedule.
  • Chargebacks: Filing a chargeback without first contacting support may result in immediate suspension and recovery of associated fees.
  • Currency and taxes: You are responsible for applicable VAT, GST, sales tax or withholding unless we are required to collect them.
  • Price changes: We may change prices for renewals with advance notice. Continued use after the effective date constitutes acceptance.

7. Refunds and cancellations

Refund eligibility depends on the product purchased. Unless otherwise stated on the order page or required by law:

  • Domain registrations, premium transfers and registry fees are generally non-refundable once submitted
  • Setup fees, licences and third-party pass-through costs may be non-refundable
  • Shared hosting plans may include a published money-back window for first-time orders on eligible billing terms
  • VPS, dedicated and custom infrastructure are typically non-refundable after provisioning

Cancellation stops future renewals but does not automatically entitle you to a refund for the current billing period unless expressly stated. You are responsible for exporting data before service termination.

8. Service levels and support

Where an SLA applies to your plan, it defines uptime commitments, measurement methods, exclusions and service credits. SLAs do not apply to free tiers, trial accounts or issues caused by customer misconfiguration, third-party software, DDoS attacks beyond mitigation capacity, scheduled maintenance or force majeure events.

Support channels, response targets and scope vary by plan. We do not provide unlimited custom development, malware cleanup for neglected applications or recovery of data you failed to back up unless covered by a paid managed service.

9. Backups and data loss

Unless you purchase managed backup services, you are responsible for maintaining independent backups of Customer Content. Platform snapshots and automated backups, where included, are provided as a convenience without guarantee of recoverability. Vortexus Cloud is not liable for data loss caused by user error, software bugs, hardware failure, security incidents or termination for non-payment.

10. Domains and third-party registry policies

Domain services are subject to ICANN policies, registry terms and registrar requirements. You agree to provide accurate WHOIS information, respond to verification requests and comply with transfer and dispute procedures. We are not responsible for registry outages, premium pricing changes or loss of a domain due to missed renewal.

11. Intellectual property

Vortexus Cloud and its licensors own all rights in the platform, branding, documentation, control panel software and proprietary tooling. You may not copy, reverse engineer or resell our platform except as expressly permitted. Open-source components included in the Services remain subject to their respective licences.

12. Confidentiality and beta features

Non-public technical information, pricing, roadmaps or beta features we provide are confidential unless marked otherwise. You may not disclose or benchmark beta services without permission.

13. Suspension and termination

We may suspend or terminate Services immediately for material breach, abuse, non-payment, legal requirement or risk to network integrity. You may terminate by cancelling services through the client area. Upon termination:

  • Access to the control panel and hosted environments may be disabled
  • Outstanding fees remain due
  • We may delete Customer Content after a published grace period
  • Sections intended to survive termination will remain in effect

14. Disclaimers

THE SERVICES ARE PROVIDED "AS IS" AND "AS AVAILABLE" TO THE MAXIMUM EXTENT PERMITTED BY LAW. Vortexus Cloud DISCLAIMS ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, NON-INFRINGEMENT AND UNINTERRUPTED AVAILABILITY. WE DO NOT WARRANT THAT THE SERVICES WILL BE ERROR-FREE, SECURE FROM ALL THREATS OR COMPATIBLE WITH EVERY APPLICATION.

15. Limitation of liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, Vortexus Cloud WILL NOT BE LIABLE FOR INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY OR PUNITIVE DAMAGES, OR FOR LOST PROFITS, REVENUE, DATA OR GOODWILL. OUR TOTAL LIABILITY FOR ANY CLAIM ARISING OUT OF THESE TERMS OR THE SERVICES WILL NOT EXCEED THE AMOUNTS PAID BY YOU TO Vortexus Cloud FOR THE AFFECTED SERVICE DURING THE TWELVE (12) MONTHS BEFORE THE EVENT GIVING RISE TO THE CLAIM, OR ONE HUNDRED US DOLLARS (USD $100) IF NO FEES WERE PAID, WHICHEVER IS GREATER.

Some jurisdictions do not allow certain limitations; in those cases our liability is limited to the fullest extent permitted.

16. Indemnification

You will defend, indemnify and hold harmless Vortexus Cloud, its affiliates, directors, employees and suppliers from claims, damages, losses and expenses (including reasonable legal fees) arising from Customer Content, your use of the Services, violation of these Terms or infringement of third-party rights.

17. Force majeure

We are not liable for delays or failures caused by events beyond our reasonable control, including natural disasters, war, labour disputes, utility failures, registry actions, upstream provider outages or government orders.

18. Changes to these Terms

We may update these Terms by posting a revised version and updating the "Last updated" date. Material changes to paid Services will be notified through the client area or email when practicable. Continued use after the effective date constitutes acceptance.

19. Governing law and disputes

These Terms are governed by the laws applicable to Vortexus Cloud's principal place of business, without regard to conflict-of-law rules. Disputes will be resolved in the courts or arbitration forum specified in your order form or client agreement, unless mandatory consumer protections require otherwise.

20. Contact

Questions about these Terms may be sent to [email protected] or through the billing and legal contact options in your client area.

Vortexus Cloud
Website: vortexus.com.br