Last updated: October 2026
This Cookie Policy explains how Vortexus Cloud ("Vortexus Cloud", "we", "us" or "our") uses cookies and similar technologies on https://vortexus.com.br, our client area, checkout flows, affiliate portals, status pages and related applications (collectively, the "Sites"). It should be read together with our Privacy Policy and Terms of Service.
Cookies are small text files placed on your device when you visit a website. We also use local storage, session storage, pixels, tags and software development kits ("SDKs") with similar functions. In this policy, we refer to all of these as "cookies" unless a distinction is required.
1. Why we use cookies
Vortexus Cloud uses cookies to operate a secure hosting and billing platform, remember your preferences, measure performance and, where permitted, support marketing activities. Because we sell technical infrastructure services, some cookies are strictly necessary to authenticate users, prevent fraud and maintain session integrity across control panels and payment pages.
2. Types of cookies we use
2.1 Strictly necessary cookies
These cookies are required for core functionality and cannot be switched off in our systems. They are usually set in response to actions you take, such as logging in, completing checkout, configuring cookie consent or submitting support forms. Without them, services you request cannot be provided.
- Authentication and session management in the client area
- Load balancing and routing to the correct datacentre endpoint
- Security tokens, CSRF protection and bot mitigation
- Checkout basket persistence and payment session continuity
- Cookie consent storage and preference enforcement
2.2 Functional cookies
Functional cookies enable enhanced features and personalisation, such as remembering language, timezone, dashboard layout, editor preferences and recently viewed products. If you disable these cookies, some convenience features may not work correctly.
- Locale, currency and display preferences
- Control panel UI state and collapsed navigation settings
- Remembered form inputs that are not security-sensitive
- Video player or documentation widget preferences
2.3 Analytics and performance cookies
Analytics cookies help us understand how visitors use our Sites, which pages are most useful, where users encounter errors and how marketing campaigns perform. We use aggregated statistics to improve navigation, pricing clarity, documentation and conversion flows. Where required by law, analytics cookies are placed only with your consent.
- Page views, referral sources and session duration
- Feature adoption in product tours and onboarding checklists
- Error monitoring and front-end performance metrics
- A/B testing of headlines, pricing tables and call-to-action placement
2.4 Marketing and advertising cookies
With your permission, we or our partners may set marketing cookies to measure campaign effectiveness, attribute sign-ups to affiliates and deliver relevant advertisements on third-party platforms. These cookies may track visits across websites. You can withdraw consent at any time through our cookie banner or browser settings.
- Affiliate and partner referral tracking
- Retargeting and audience measurement on social networks or search engines
- Conversion tracking for paid advertising campaigns
- Newsletter signup attribution and webinar registrations
3. Cookies on customer-hosted websites
Vortexus Cloud provides infrastructure for websites operated by our customers. Cookies placed on domains you host through our Services are controlled by you, not by this policy. As a website owner, you are responsible for informing end users, obtaining consent where required and configuring cookie banners for your applications, analytics tools, chat widgets and payment plugins.
We may process server logs and security telemetry related to traffic on hosted sites to protect the network, but that processing is described in our Privacy Policy rather than this Cookie Policy.
4. Third-party cookies
Some cookies are set by third-party providers that deliver services on our behalf, including:
- Payment processors such as card gateways and digital wallets
- Customer support chat and knowledge base platforms
- Analytics providers and product analytics tools
- Affiliate tracking and partner marketplaces
- Content delivery networks and DDoS protection services
- Embedded videos, maps or social sharing widgets on marketing pages
Third parties may use cookies according to their own privacy policies. We encourage you to review those policies for additional detail on retention and opt-out options.
5. Cookie duration
Cookies may be session-based, deleted when you close your browser, or persistent, remaining until they expire or you delete them. Typical durations include:
- Session cookies: expire when the browsing session ends
- Persistent authentication: may last up to 30 days when "remember me" is enabled
- Consent preferences: stored up to 12 months unless you clear them
- Analytics identifiers: commonly retained 6 to 14 months depending on provider settings
- Marketing attribution: often retained 30 to 90 days unless a longer window is disclosed at collection
6. How to manage cookies
You can control cookies in several ways:
- Cookie banner: adjust non-essential categories when prompted on our marketing Sites
- Browser settings: block or delete cookies through Chrome, Firefox, Safari, Edge or other browsers
- Device settings: mobile operating systems may provide advertising identifier controls
- Industry opt-outs: some advertising networks offer centralised opt-out tools in your region
Blocking strictly necessary cookies may prevent login, checkout or access to the client area. Blocking functional or analytics cookies may reduce personalisation but core hosting services will continue to operate.
7. Do Not Track and Global Privacy Control
Some browsers transmit "Do Not Track" signals. Because there is no uniform standard, we currently do not respond to DNT signals as an opt-out mechanism. Where legally required, we honour Global Privacy Control or equivalent signals for applicable processing activities.
8. Updates to this policy
We may update this Cookie Policy when we add new tools, change providers or adapt to legal requirements. The "Last updated" date at the top will change accordingly. Material updates may be communicated through the Sites or client area.
9. Contact us
If you have questions about our use of cookies or wish to exercise privacy rights, contact:
Vortexus Cloud
Email: [email protected]
Website: vortexus.com.br